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Warranty Information

Warranty Policy

At HCS Gadgets, we stand behind the quality and performance of our products. Our commitment to your satisfaction is reflected in our comprehensive 12-month warranty, which covers a wide range of gadgets, including hoverboards and electric scooters, from the date of purchase. This warranty is a testament to our confidence in the durability and reliability of our products.

12-Month Product Warranty:

All our gadgets come with a 12-month warranty that covers any manufacturing defects or malfunctions. This warranty is applicable to the original purchaser and ensures that your product will operate as advertised under normal use.

6-Month Battery Warranty for Hoverboards and Electric Scooters:

Understanding the specific needs of hoverboards and electric scooters, we offer a dedicated 6-month warranty on batteries. Batteries are fundamental to the operation of these gadgets, and this warranty covers any defects in materials and workmanship under normal use.

What Is Not Covered:

While we strive to provide a comprehensive warranty, there are certain conditions where the warranty will not apply. These exclusions include, but are not limited to:

  • Water Damage: Any damage resulting from exposure to water or other liquids.
  • Debris Damage: Damage caused by foreign objects or debris affecting the product’s operation.
  • Accidental Damage: Any damage resulting from accidental drops, impacts, or misuse.
  • Unauthorized Modifications: Damage caused by modifications, repairs, or alterations not performed by authorized HCS Gadgets service personnel.
  • Wear and Tear: Standard wear and tear from normal use of the product.
  • Improper Use: Damage resulting from improper use, storage, or handling contrary to the product’s intended purpose.

Making a Warranty Claim:

To initiate a warranty claim, please contact us via our website with the following information:

  • Your name and contact details
  • Proof of purchase (receipt or order number)
  • Description of the defect or issue
  • Any relevant photographs or videos that can help illustrate the problem

Our customer service team will review your claim and guide you through the next steps, which may include troubleshooting, returning the product for inspection, and, if applicable, repair, replacement, or refund.

Please Note: The warranty is only valid for the original purchaser and cannot be transferred. The warranty period will not be extended or renewed upon receipt of the replacement product.

Contact Us:

If you have any questions about our warranty policy or need assistance with a product, please don’t hesitate to contact us. Our dedicated team is here to ensure your satisfaction and help resolve any issues you may encounter.