FREQUENTLY ASKED QUESTIONS
Please read our FAQ’s below. If you still cannot find the answer you are looking for, please contact us via email and we will reply to you as soon as possible.
Small Parcel orders are usually sent via the Royal Mail service and tend to be delivered within 3-4 working days.
Medium-sized Parcels are sent via the MyHermes delivery service. Orders tend to be delivered within 3-4 working days.
Large Parcels, such as hoverboards and hoverkarts, are delivered via DPD. These orders will arrive on the next working day after the parcel has been dispatched from the warehouse. Orders will require a signature upon delivery.
Most items come with free delivery for UK Mainland orders.
Yes, deliveries can be upgraded at checkout in the shipping section.
To qualify for next day delivery, orders must be placed before 2pm on Monday – Thursday. Orders placed after this time may not be eligible for next day delivery. Orders placed on Friday will be dispatched on Monday. Items are not shipped or delivered on weekends or public holidays.
If you wish to track your order, please send us an email, or contact us via live chat with your order details. We will then be able to provide you with the tracking number and courier.
Our couriers will re-attempt deliveries to a maximum of 3 times. With some services, such as DPD, you will be given the option to change the location of where the item is delivered to, whether that be to a neighbour, in a safe place or to a local DPD pickup point.
Unfortunately, we cannot guarantee that all items will be delivered and arrive together due to stock levels and different delivery times. However, we shall ensure that your order is sent within the relevant time frame.
Orders can be cancelled if the item(s) have not yet been dispatched. To cancel your order, please send us a message via email or live chat. Our customer service team will then update you on your order cancellation.
Unfortunately, we do not include an invoice or receipt with the order, as this is generally sent straight to your email. If you wish to receive a paper copy of an invoice from us, please contact us before your item has been dispatched. We will then be able to attach the required documents for you.
At HCS Gadgets, we offer a 30-day return period if you are unhappy with your item. All item(s) must be returned unused and in its original packaging. Any item(s) used cannot be exchanged or refunded. If you wish to return your product, please contact us first with the reason for return and order details. Our customer service team will contact you back to see if you are eligible to return the item(s). To see our full returns policy, click here.
If you have received the wrong item please contact us via email, social media, or live chat immediately. We will then do all we can to rectify this issue.
No, we do not offer product exchanges. If you wish to choose an alternative product, you must request to cancel your order and place a new order. If the item has already been delivered to you, you must request a return of the current item and purchase the new item.
HCS Gadgets accept payments from Visa, Mastercard and Paypal.