The warranty starts from the point of delivery to the customer, and is only valid in the UK. Due to the nature of the product we cannot be held responsible for the misuse of the product or accessories. The warranty does not cover: damage due to misuse; theft, aesthetic damages, paint scratches, general wear and tear.
Please accept our apologies if you have not received your item. This happens very rarely but when it does we appreciate how frustrating it can be and will do our best to resolve this as quickly as possible. Before contacting us please leave a reasonable amount of time to allow your delivery to arrive (10 days), our estimated delivery times are shown on our couriers tracking page, this information can be obtained by emailing us on insert email. Delivery may be delayed by couriers due to busy periods such as Christmas or Easter, or adverse weather conditions. To receive a refund or a replacement product you must allow 14 days from the order date for the delivery to complete before it can be deemed to be lost, however any claims after 30 days from the order date will be rejected.