/Warranty
Warranty2018-08-19T14:43:48+00:00

Warranty

Swegway/Hoverboard

Owing to the nature of the Swegway/Hoverboard itself, we at hcsgadgets are acutely aware that these items will require technical attention at some point during the time they are in your possession. Accordingly, we are pleased to furnish you with a 12-month warranty to protect you and allow you to protect your board.
Please note we do not accept
We are confident that the warranty we provide is of a standard that even the manufacturers cannot compete with!
We are 100% focused on the following:

  • You enjoying your product!
  • You being able to rely on our stellar customer service;
  • We also want you to feel secure in the knowledge that even though many companies will just be interested in getting

you to buy their items, we at hcsgadgets.com want you to rest easy in the knowledge that our aftercare service is there to take care of you and your board, long after you have made your purchase!

What is covered under warranty?

  • Electrical malfunctions
  • Manufacturing faults relating to the casing, chassis and wheels (does not include general wear and tear and damage caused by impact or dropping)

What is not covered?

  • General wear and tear
  • Scratching to the outer casing
  • Damage to the hardware, electronics or casing caused by impact
  • Damage to the hardware, electronics or casing caused by dropping the board
  • Any damage caused by collision or accident during use

Hoverkart Warranty For all models
We do not accept returns on once the item has been used.
Owing to the nature of the Hoverkart itself, we at hcsgadgets are acutely aware that these items will require attention at some point during the time they are in your possession.

What is covered under warranty? 

  • Missing parts

What is not covered?

  • General wear and tear
  • Scratching to the bars.
  • Damage to the wheel, straps, casing caused.
  • Any damage caused by collision or accident during use

Returns

We will accept any unused item back for full refund within 14 days. Please note the item must be unused, sealed and in its original packaging, all items will be checked upon arrival and the return can we returned free of charge. The customer will be liable for the return postage costs. Please note it can take up to 28 days to for the return to be processed once received.

If an item is faulty it can be returned to us for a refund or replacement within 14 days of purchase. The item will be thoroughly checked by our technicians upon arrival and refunds can only be issued if the board has a manufacturing or electrical fault. If a product fault is reported after 14 days we will offer a free repair service and repair or replace your board as necessary.

If an item has been used, we will still also accept the return, however, there will be a 25% restocking fee on the item. It will also be down to the customer to cover the return postage costs.
All returns are subject to inspection by our expertly trained technicians.