Warranty

Our hoverboards come with 1 year manufacturer warranty to cover the any electrical or mechanical faults.. Due to the nature of the product we cannot be held responsible for misuse.
Board, charger or accessory must be free of any damage and/or seals must be intact or else warranty void, this includes water damage and misuse. In the last 11 months of the warranty the buyer must cover the postage back to us, we will cover it on return (after being repair), so effectively splitting the costs. Please note the warranty is only valid if the product is charged every 30 days in order to maintain a minimum battery charge level. If upon examination, it is discovered that the battery within the product has not been charged then the overall product warranty will be void as it can cause an effect on other components as well as the battery.  Due to the nature of the product, we cannot be held responsible for the misuse of the product or accessories. The warranty does not cover: damage due to misuse; theft, aesthetic damages, paint scratches, general wear and tear, damage due to attempt of repairs; or modifying the board, components or charger accessories in any way.
Board, charger and any accessories must be free of any damage caused by misuse and/or seals must be intact or else warranty is void.

Warranty

  • 1 year full UK manufacturers warranty on vehicle body
  • 6 month full UK manufacturers warranty for the battery
  • 3 month full UK manufacturers warranty for rear wheel and other consumables

What is not covered?

  • General wear and tear
  • Scratching to the outer casing
  • Damage to the hardware, electronics or casing caused by impact
  • Damage to the hardware, electronics or casing caused by dropping the board
  • Any damage caused by collision or accident during use

Faulty

In a unlikely event contact hoverboard store directly via email.

If a fault develops in the first 30 days of purchase, hoverboard store will send a pre-paid label and will cover the postage back.  Please note, it can take up to 28 days from the receipt of the item for a repaired item to be processed and returned back to the customer