Customers have the right to cancel their order after placing it. Customers must contact us via email to cancel an order and a full refund will be processed within 14 days (this only applies if the order has not been shipped), all funds will be refunded to card/payment source provided at time of purchase. If order has been booked with courier on our side at time of cancellation customer will be charged the postage costs, free shipping options will incur a £9.70 charge.
For all returns you will first need to contact us, for UK customers see our contact page.
You have 14 days to cancel your order under our 14 day return period, which starts on the day you received the item. All items must be returned unused and in the original packaging as they were in when received by you. Please ensure all security seals and tags are still intact. If good(s) have been used or damaged then we are unable to accept any return.Any items used cannot be exchanged or refunded.
You’ll need to provide the following details with your consignment. It will be down to the customer to cover the cost of return postage for unwanted goods. Goods must still be sealed in original packaging.
- Full Name
2. Order number (you’ll find this on your order confirmation e-mail),
3. State the reason for return.
Any item you have accepted is your responsibility to arrange postage back to us until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods. As soon as the item is back with us and has undergone routine checks, we’ll be able to take your case further and either exchange, repair or refund your item as agreed. Please note, it can take up to 28 days for a return to be processed once we have received your consignment.
Once an order has been cancelled or returned for a refund the process can take up to 14 working days. Please note we only accept returns from the person who brought the items(s). Please note if the hoverboard has been used or is damaged then we will not issue a refund, the item will be repaired under the 12 months warranty or replaced if deemed to have a manufacturers fault
If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt. To be acceptable for return, items should be unused, unopened and have any original seals intact.
Please Note: HCS Gadgets will only reimburse the cost of the products and not any postage or shipping fees. The buyer is responsible to print any pre-paid labels provided by HCS Gadgets.
If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt. To be acceptable for return, items should be unused, unopened and have any original seals intact..
Please Note: HCS Gadgets will only reimburse the cost of the products and not any postage or shipping fees.
We endeavor to package items as securely as possible.
Please report any damages to our customer service team by completing the Contact Us form below.
- Please specify the item(s) affected and the damage that has occurred.
- Attach images of the damaged item(s) as this will help our customer service team resolve this for you without delay.
Alternatively, you can send a Direct Message via our Facebook or Twitter (@hcsgadgets) with the above information and we will get back to you as soon as possible.
Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.
Please note the buyer is responsible to print any pre-paid labels provided by HCS Gadgets.