/Return Policy
Return Policy2018-08-18T12:12:43+00:00

Return Policy

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt. To be acceptable for return, items should be unused, unopened and have any original seals intact.

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt.

To be acceptable for return items should be unused, unopened and have any original seals intact.

All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise, the item will be considered unfit for resale and will not be accepted by our returns department.

To ensure we process your return and refund as quickly as possible, please follow the procedure below.

UK Returns Procedure:

  • Please contact us by completing the contact form below. Your message should contain the Order Reference Number from your Dispatch Note as well as a full explanation of your reason for returning the goods.
  • We will e-mail you back with your Returns Authorisation Number and instructions on how to return via our pre-paid returns service.
  • Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.
  • Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt within the parcel.
  • Request a proof of postage. Without this, you will be unable to make a claim, should the return parcel go missing. (Please note: Beauty Bay will not be liable for lost returns.)

Please allow up to 14 working days for an action of your return.

Please Note: HCS Gadgets will only reimburse the cost of the products and not any postage or shipping fees.

Damage items
We endeavor to package items as securely as possible.
Please report any damages to our customer service team by completing the Contact Us form below.

  • Please specify the item(s) affected and the damage that has occurred.
  • Attach images of the damaged item(s) as this will help our customer service team resolve this for you without delay.

Alternatively, you can send a Direct Message via our Facebook or Twitter (@hcsgadgets) with the above information and we will get back to you as soon as possible.
Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.

Faulty Item
Please report any faults with your item(s) to our customer service team by completing the Contact Us form below.

  • Please specify the item(s) affected and the fault with the item.
  • Attach images of the faulty item(s), if applicable, as this will help our customer service team resolve this for you without delay.

Alternatively, you can send a Direct Message via our Facebook or Twitter (@hcsgadgets) and we will get back to you as soon as possible.
Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.